Lucki Casino Privacy Policy

What is the Privacy Policy, and What is It Used For

The Privacy Policy is a legal document that outlines how personal data is collected, processed, stored, and shared by the operator of the Lucki Casino website. It serves to inform users about their rights and the procedures the platform follows to ensure compliance with applicable data protection legislation. The primary purpose of the Privacy Policy is to establish transparency between the casino and its users regarding the handling of personal information. This policy is used to:

• Disclose the types of personal and technical data collected from users.
• Explain the lawful basis for processing such data.
• Define the methods used for data storage, protection, and retention.
• Detail user rights under data protection laws.
• Identify third parties with whom data may be shared.
• Provide contact information for data-related inquiries or complaints.

The Privacy Policy forms part of the contractual relationship between the user and Lucki Casino. Accessing or using the site implies agreement with this policy.

Types of Data Collected

Lucki Casino collects various categories of personal and technical information from users to operate effectively, ensure legal compliance, and provide a secure and functional gaming environment. Data may be collected directly from users during registration, account usage, financial transactions, and interactions with customer support, or automatically through the website’s systems and integrated technologies. The data collected includes the following:

Personal Identification Information

Collected during account registration and verification processes:

• Full name
• Date of birth
• Gender
• Nationality
• Residential address
• Email address
• Phone number
• Preferred currency
  

Verification Documents

Collected to comply with KYC/AML regulations:

• Scanned copies of passports, ID cards, or driver’s licenses
• Recent utility bills or bank statements for address confirmation
• Payment method verification documents (e.g., photos of cards or screenshots of e-wallet accounts)

Financial and Transactional Data

Collected during deposit and withdrawal activities:

• Payment method details (e.g., credit card numbers, cryptocurrency wallet addresses)
• Deposit and withdrawal amounts
• Transaction timestamps and identifiers
• Bonus and wagering history

Technical and Usage Data

Automatically collected through website interaction:

• IP address
• Device type and model
• Operating system and browser version
• Geographic location based on IP
• Session duration and activity logs
• Cookies and tracking technologies used for session management and analytics

Customer Support and Communication Records

Collected when users contact support or interact with automated systems:

• Email correspondence
• Live chat transcripts
• Customer service notes and resolutions

Means of Collecting and Processing Data

Lucki Casino uses multiple methods to collect and process user data, ensuring that all data handling is conducted by applicable legal frameworks, including international data protection standards. The collection and processing of personal information are performed for specific, legitimate purposes related to the operation of the casino platform, the provision of services, the fulfillment of legal obligations, and the protection of platform integrity.

Data Collection Methods

Lucki Casino collects user data through the following channels:

• Direct User Input: Data is obtained when users manually submit information during registration, account setup, verification procedures, payment processing, and participation in promotions or surveys.
• Automated Collection Tools: Technical and usage data is automatically collected through the use of cookies, tracking pixels, and server logs. This includes session identifiers, IP addresses, browser information, and geolocation data.
• Customer Support Interactions: Data is captured during communications with customer support via email, live chat, and complaint resolution forms. These interactions may be logged and stored for quality assurance and compliance purposes.
• Third-Party Integrations: Some data may be obtained through third-party services used for identity verification, payment processing, fraud prevention, and analytics. These services operate by their privacy policies and contractual agreements with Lucki Casino.

Data Processing Activities

The processing of collected data includes the following activities:

• Storage and Organization: All personal and technical data is securely stored in encrypted databases or certified data centers, organized for access by authorized personnel only.
• Verification and Validation: Collected data is used to verify user identity, validate payment sources, and comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Operational Use: Data is processed to enable the delivery of services such as gameplay, account management, financial transactions, and participation in promotional campaigns
• Security and Fraud Prevention: Data is analyzed to identify suspicious behavior, prevent fraud, detect unauthorized access, and enforce platform security protocols.
• Compliance and Legal Obligations: User data may be reviewed and disclosed to relevant authorities in accordance with legal requirements, court orders, or regulatory inquiries.
• User Communication: Processed data is used to send transactional emails, promotional notifications (where consent is given), and important service-related announcements.

All data processing operations are conducted under strict access controls, and employees or third parties with access to user data are bound by confidentiality agreements and role-based authorization protocols.

Information Use

Lucki Casino utilises the personal and technical information it collects solely for purposes that are necessary, lawful, and proportionate to the operation of its online gaming services. The primary purpose of data use is to enable the proper functioning of the platform, to deliver services requested by the user, and to fulfil regulatory and contractual obligations. This includes the use of data to verify the identity of users, process financial transactions, and administer user accounts, including deposits, withdrawals, and bonus allocations.

User information is used to ensure the integrity and security of the platform, including the monitoring and detection of potentially fraudulent or unauthorized activity. It is also processed for the enforcement of applicable terms and conditions, and for the resolution of disputes or claims that may arise during service usage. Additionally, Lucki Casino may use collected data to perform internal auditing, risk assessments, and statistical analyses that contribute to the continuous improvement of the platform’s services and infrastructure.

In cases where users have provided explicit consent, their contact information may be used for the dissemination of marketing communications, promotional offers, or newsletters. Such communication will always include an option to withdraw consent or opt out of future correspondence. Lucki Casino does not engage in unsolicited marketing practices and respects the user’s right to privacy and data autonomy.

Furthermore, user data may be used to comply with requests from supervisory authorities, law enforcement bodies, or courts of competent jurisdiction. This includes the obligation to report suspicious transactions, enforce anti-money laundering frameworks, and cooperate with relevant regulatory bodies in line with applicable legal requirements.

All information use is governed by internal data protection policies, with access limited to authorized personnel who require the information to perform operational or compliance-related functions. Lucki Casino ensures that all uses of personal data are documented, traceable, and subject to review and control mechanisms to prevent misuse or unauthorized access.